Integ Metals Ltd. uses the services of DHL for deliveries, shipment, and freight forwarding. Any and all issues which may arise during carriage are entirely the business of The Carrier and The Buyer. Full DHL customer service contacts and tracking details will be shared with you in your receipt.
For UK Mainland and international deliveries, we use DHL Express, DHL Day Definite, DHL Freight Euroconnect, DHL Freight Eurapid and DHL Freight High value services in addition to air and container shipments.
If the delivery is time, cost, or size sensitive, we may opt to use a different service from DHL, or even that of a different carrier, but will advise you of time/cost changes in our quotation.
All shipments from our freight forwarding premises are trackable via DHL's tracking service, for which you will be supplied with your own unique waybill number.
If you have an account with a different shipping agent, you are welcome to instruct your shipment to be collected from our freight forwarding premises at a pre-arranged date and time. In this instance, we will not charge for delivery and all responsibilty for the successful delivery of goods shall pass to said carrier.
Integ Metals Ltd. delivers its goods internationally. Principal markets include:
The United Kingdom, Mainland Europe, The United States of America, Canada, The UAE, The Far East and Australasia.
Local restrictions may apply and it is the duty of The Buyer to ensure that the goods are legal for importation into the delivery country, that all import duties, licences, and documentation are satisfied, and that the delivery premises are suitable to receive goods.
Shipping Terms & Conditions
Scope of Application
i. The Shipping Terms and Conditions (“Shipping Terms”) hereinafter set forth shall exclusively apply to all transactions with Integ Metals Ltd., registered in London, England, henceforth referred to as "The Seller."
ii. "The Buyer" means any person, firm or company who buys or agrees to buy goods from The Seller.
iii. The Shipping Terms as amended from time to time shall also apply to future transactions even if in a particular case they have not been transmitted or otherwise delivered to The Buyer.
I. Shipment and Passing of Risk/Export Controls
i. Integ Metals Ltd. delivers goods as ex-works (INCOTERMS 2010); packaging and delivery is charged separately, but will be included and displayed upon the quotation invoice prior to request for payment.
ii. The Buyer will be entirely responsible for obtaining insurance coverage against theft, breakage, transport, fire and water damage, as well as other insurable risks for the good's passage. Where shipments under these Conditions are made CIF the goods are insured subject to Institute Commodity Trade Clauses (A) (Click here for Lloyd's Underwriters depiction of said clause) as amended by the policy conditions but excluding insurance against the risk of war, strikes, riots and civil commotions which risks shall only be covered at Buyer's request and cost. In the event of loss of, or damage to goods after shipment under this contract but prior to actual arrival at discharge port and payment therefore the buyer will make payment against the documents representing such goods in accordance with the Payment clause and in the event of the carrying vessel being lost such payment shall be made immediately loss of the carrying vessels is established.
iii. The risk shall pass to The Buyer upon dispatch of shipment. This shall apply even if Integ Metals Ltd. have assumed additional obligations such as freight or shipping charges, or direct delivery.
iv. If dispatch or shipment is delayed due to circumstances for which The Buyer is responsible, the risk shall pass to The Buyer as of the date of notification of readiness for dispatch.
v. If the delivery of Integ Metals Ltd.'s products is subject to the granting of an export or import licence by a government and/or any governmental authority under any applicable law or regulation, or otherwise restricted or prohibited due to export or import control laws or regulations, Integ Metals Ltd. may suspend its obligations and Buyer’s rights regarding such delivery until such licence is granted or for the duration of such restriction and/or prohibition, respectively, and Integ Metals Ltd. may even rescind the transaction without incurring any liability towards The Buyer. Furthermore, if an end-user statement is required, The Buyer shall inform Integ Metals Ltd. thereof, and The Buyer shall provide Integ Metals Ltd. with such document upon Integ Metals Ltd.’s first written request. If an import licence is required, The Buyer shall inform Integ Metals Ltd. immediately thereof and The Buyer shall provide Integ Metals Ltd. with such document as soon as it is available. By accepting Integ Metals Ltd.’s offer, entering into any transaction, and/or accepting any of Integ Metals Ltd.'s products, The Buyer agrees that it will not deal with the Integ Metals Ltd. products and/or documentation related hereto in violation of any applicable export or import control laws and regulations.
II. Delivery Period
i. The period for delivery and performance starts upon dispatch of the acknowledgement and acceptance of the order by Integ Metals Ltd., but not before, if necessary, all technical details have been fully cleared up and agreed upon, all documentation, permits, approvals, clearances etc. to be supplied by The Buyer have been provided, and only after full cleared funds for the order has been received by Integ Metals Ltd. Compliance with the delivery period or schedule shall be contingent upon performance of The Buyer’s obligations.
ii. The delivery deadline shall be deemed to have been met if, unless otherwise agreed upon, the products to be delivered have left the premises of Integ Metals Ltd.'s forwarding facility prior to the expiry of such deadline. The date of dispatch is the best estimate of such date but Integ Metals Ltd. reserves the right to alter the same without notice.
iii. Depending on the size of the order and/or the goods ordered, said goods may be shipped in one or more parcels, and each shipment shall be treated as a separate contract to which the terms and conditions hereof shall mutatis mutandis apply: provided that this condition shall be subject to and in no way detract from the rights of Integ Metals Ltd. hereof to suspend or terminate the whole contract in the circumstances mentioned.
iv. The Buyer agrees to ensure the prompt discharge turn-round and re-despatch of all and any road transport vehicles or other forms of carriage which have been used for the carriage of any consignment of material under this contract and to indemnify and keep indemnified Integ Metals Ltd., its officers, agents and employees against any loss or liability whatsoever arising or resulting from any delay in such discharge tum-round or redispatch.
v. All deliveries are final and not open to rerouting, amendment or return. Once the delivery address has been agreed upon and the terms of sale, payment and shipping, including permissions and duties, have been settled, and dispatch and delivery dates have been ascertained, the goods thereafter are wholly the responsibility of The Buyer. If The Buyer's premises are unmanned, or otherwise unsuitable for delivery, be it vehicular access of lack of suitable equipment to unload or move the goods, the goods shall be returned to Integ Metals Ltd.'s forwarding office at The Buyer's expense and without recompense.
III. Duties of Inspection and Notice of Defects
i. The Buyer shall be obliged to inspect the packaging and the products immediately upon delivery and to report any damage to the shipping agent.
ii. Obvious defects, including but not limited to damages resulting from transport damages, shall be notified to Integ Metals Ltd. in writing without delay, in any event within 5 working days of receipt of the delivery at the latest.
iii. The Buyer loses the right to rely on a lack of conformity of the products if the buyer does not give notice to Integ Metals Ltd. specifying the nature of the lack of conformity within 5 working days after The Buyer has discovered it or ought to have discovered it.
vi. The Buyer shall have no claims if any deviations as to quality of the product delivered from the quality agreed on in the contract are only insignificant.